Friday, April 4, 2014

They call me mister «red»

This of course, is an inside joke due to my constant busy status. But there is another dimension to it I want to address. How available is your presence for those not on a computer?

Everyone who is familiar with UC should by now be familiar with the colors; green, yellow, red and red+ (or purple). Most of us respect the colors more or less the same way:
  •         Green = Send a message immediately, and kind of expect (?!?) an answer right away
  •         Yellow = Send a message, but not expecting an answer right away, as the receiver is clearly “away”
  •         Red = Send a message and say; hey, see you are busy, but can you still answer me this
  •         Red+ (purple) = Most user block incoming messages when set in DND, and if you are in the very “exclusive” club of a person’s “workgroup” in Lync, I hope it is urgent IF you choose to disturb.

The above set of rules are (in most organizations I’ve been working with) kind of unwritten law of how we interpret status colors in the client. This is fine as long as you have a client in front of yourself. What if you were walking down the hallway, past an office, and wanted to talk to someone inside an office.

How do you know what color the person inside is?

What if you walked through a shared office space with 10s of workers? You have a question you know most of these workers should be able to answer, but which one is “green” at the moment?

I am not saying you should not talk to people at all, but I have learned some would really like to be left alone when they set themselves to busy or DND. And kind of expect people to know their client status all of the time, even if they're not at a computer.

The answer to this is to extend the presence information from a computer client to a plain visible light on your desk. I have come across and testet two products for the job. That is Busylight and Blync.

I have been using Busylight for a year, and I am very happy with the size, shape, sounds and functionality of the device. Even better, in the new beta software there is a busy-on-busy feature, forwarding all your calls to the forwarding destination when you are already busy in a call (a most welcome feature!).

Blync is the newcomer and the challenger in this game. It has a different shape and some other features than the Busylight. It’s bigger and more obvious then busylight, but behaves much the same way.

There are subtle differences between the two, and I would suggest choosing the one with the features closest to a particular need.

Here is my highlighted set of features:
Blync
  •         Flash on IM (is red and can be confusing)
  •         Flash on new call
  •         Blink when on a call (to differ busy from really busy)
  •         Busy on phone only (ignores calendar presence)
  •         Manual override presence status (Presence liar?)

Busylight
  •        Plays a sound and plinks on new call (handy when computer speaker is of, and you are not close to your desk)
  •         Color manipulation
  •         Second call treatment (default or busy-on-busy beta)
  •         Hotkeys for “Fast dialout” of a number selected in ANY program (beta)
  •         Hotkeys for “Answer” or “Drop” calls (beta)
  •         Wakeup sleeping screen on incoming call (beta)

Here is a shot of the two products at my desk (Blync set to: “Busy on call only”)


What I am trying to get through here, is the importance of projecting a PC client’s presence status to the material world. This way we can all understand when a person wants to be left alone or is available for talk.

As I said, I have been using Busylight for a year, and everyone in my office know exactly when to talk to me or when to walk past me (Mr. Red it is!). There is never any doubt when I need to be left alone as I am one of those who like to be undisturbed when focusing on certain tasks. The train of thought can be seriously derailed by a single “Hi, are you available”. But if I’m not seriously troubleshooting or programming something, I really appreciate a good discussion or a loose chat. All I’m asking is for people to respect my status. With my status so available, there should be no doubt.

In my opinion, every UC rollout should include presence extenders like this. It should be a natural part of any deployment.

Products:

Tuesday, April 1, 2014

Error in search-lineuri

Have you run into an error when using my searh-lineuri script, and asking for the results in gridview?
Have a look at my newest post at lyncnumbers.net about a known bug.
http://lyncnumbers.net/2014/04/01/error-in-listasgridview-output-from-search-lineuri-ps1/

Wednesday, March 12, 2014

March Lync 2013 update for Android available

Microsoft has announced the availability of Lync2013 Mobile for Android tablets in an upcoming release. But it is not here yet.

Until it is, I will try to update my original post: http://tech.rundtomrundt.com/2013/04/making-lync-2013-work-on-your-android.html with updates as they are published (for the phone, but usable on tablets).

The March 2014 update is now available through my post. I have tested it myself

Labels

Lync Powershell Microfoft Lync Server 2010 Script Lync 2013 Backup cspshell Microsoft Microsoft Lync Server 2013 Voice Windows Cisco CUCM Microsoft Lync Server 2010 OCS 2007 CCIE OCS 2007 R2 Windows Server 2008 csps LineURI SQL backup-sqldatabase CAC CUCM 7 CUCM 8 Certifications Internetworkexpert Lab Mediation Server Server enable-csuser Beta Certificate Freeware Lync 2013 Enterprise Edition Lync 2013 Standard Edition Lync client MS Exchange Microsoft Office Communicator 2007 R2 Restore Software UC Unified Messaging Virtual Machine Windows Live set-csuser Active Directory Address Book Blog tool Browser Call Manager Certificate Authority Chrome Enterprise Voice Google Graded Labs IPT Iewb-vo-vol1 Install Internet Lyncnumbers SIP SIP Trunk SQL 2008 Scripts Upgrading Virtual PC Windows 7 Windows Server 2008 R2 get-assignedlineuri import-csv search-lineURI Android Assigned Backup-cspool Bandwidth Management CUCILYNC Documentation Edge Error Exchange Exchange 2010 Exchange Roles Fail Front-end server HYPER-V IIS Lync Hoster Pack v2 Lync mobility MTP MUCUGN Meet URL New-aduser Normalization Qos R2 Remote control Reverse Proxy SSL Search Tablet Topology Builder USB User VMWare Virtual Server Voice policies get-adgroup get-adgroupmember get-csaduser get-csuser lyncnumbers.net 074-322 074-924 0x80070534 0xC3EC796C 32bit 350-030 443 502 5062 64bit A/V authentication ADDS Application server Attendant Bad gateway Blync Brussels Busylight CD COMMUNICATIONS MANAGER CSPM CUBE CUCIMOC CUPS CWA CentralManagementDatabase Certification Charter Member Cisco ISR Cisco Presence Citrix Codesigning Commands Communicator Web Access Conference Cortex Count CsClsLogging DHCP DHCPUtil DL360 DNS Database Deployment Desktop DialPlan Digicert Digit manipulation Domain Dual-boot ESX EWS Emulateclient Encryption Enterprise Edition Error 3221684226 Error 40 Error 404 Error 503 Event ID 32018 Exchange 2007 Experience Export-CsPersistentChatData Export-CsRgsConfiguration Export-CsUserData Ext Extension FTP Failure Filemerge General network Get-unusednumbers Global Knowledge Grant-CsOuPermission HCL HD HP HTC Touch Hosting IIS AAR INVITE Install-CsDatabase Just for fun Limited External Calling Linux Livemeeting Lync Online Lync Phone Lync Server 2012 Lync Server SDK 2010 MAPI Microsoft Communications Server R2 Attendant Microsoft® Community Contributor Award Mobile NTP Netwise CMG Netwise CMGVoice New-CSVoiceNormalizationRule New-CsNetworkBandwidthPolicyProfile New-CsNetworkRegion New-CsNetworkSite New-CsNetworkSubnet Numbers OCS validation OWAS Office 2007 Office 2010 Office Web Apps Server Option 43 PSTN GW Planning Tool Powerpoint Presence Presentation RC RDP RSAT Resource Kit Resource Kit Tool Rundtomrundt SDelete SP1 SP3 Sipaddresstype Sipreroute Social Standard Edition Success Switchboard Sysadminday Sysinternals System administrator TeamViewer Test-csphonebootstrap Translation-rule TrueCrypt Twitter UC520 UM Ubuntu Ubuntu 9 Unassigned Unsupported Users WIndows 8.1 Windows Firewall Windows Vista Windows XP aboutme csv export-csv gallery get-aduser get-csanalogdevice get-cscommonareaphone grant-csdialplan grant-voicepolicy iOS listasgridview mslearning new-csserverapplication notepad passwords send-mailmessage set-aduser syntaxHighlighter technet